Legal
Legal Changelog
A plain-English record of every change to our Terms, Privacy Policy or DPA. We notify existing customers by email and an in-product banner whenever something material changes.
Version 2026-04-16.1
16 April 2026Customers notifiedPrivacy Policy
Documented how the kiosk recognises returning donors by phone or name, what data is matched and the safeguards we apply.
- Added a new section 5b describing the donor recognition feature in plain English.
- Listed the safeguards in place: per-charity isolation (no cross-charity searching), on-screen privacy mode (only first name + surname initial + masked postcode shown), donor escape hatch ("This isn't me"), rate limiting, and a minimised set of fields returned to the kiosk.
- Added the recognition lookup as a named example under the legitimate-interests bullet in section 4.
- Filed a written Legitimate Interests Assessment internally and referenced it from the policy.
- No change to how donor data is processed operationally - this is a transparency update making explicit something the product was already doing.
Version 2026-04-16
16 April 2026Terms of ServicePrivacy PolicyData Processing Agreement
Initial published version of the Trust Alma legal pack. All charities active before this date are recorded as accepting a baseline pack labelled "legacy-pre-2026-04-16".
- Established Terms of Service, Privacy Policy and Data Processing Agreement as the formal legal pack covering use of Trust Alma.
- Introduced an audit trail recording the date, name, email and IP of the person who accepted the legal pack on behalf of each charity.
How we decide what to notify
We email and in-product notify our charity customers whenever any of the following change:
- A new processor is added or removed
- A new processing purpose is documented
- A new category of personal data is collected
- The lawful basis for any processing changes
- The data retention period changes
- The donor's rights or how to exercise them changes
We do not send a notification for typo corrections, formatting changes, or supplier-name updates that have no functional effect on how data is processed.
Questions?
Email us at hello@trustalma.com if anything in the changelog isn't clear or you would like a call to walk through what changed.